Quality and Institutional Excellence Principles Based on the King Abdulaziz Quality Award Model

A practical 3-day program covering total quality management principles, customer focus, leadership, employee engagement, process approach, continual improvement, evidence-based decisions, supplier relationships, and balanced results for organizations preparing for the King Abdulaziz Quality Award.

Certificate Included

Expert-Led Training

Practical Learning

Enrollment Support

days

3 Days

Language

English / Arabic

Course Summary

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Start Date

Flexible / Always Available

Certificate

Accredited Certificate

days

3 Days

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Course Details

Overview

The "Principles of Quality and Institutional Excellence Based on the Award Model" course is a specialized training program within the King Abdulaziz Quality Award and institutional excellence pathway. It is designed to equip participants with the knowledge and applied skills needed for total quality management principles, customer focus, leadership, employee engagement, process approach, continual improvement, evidence-based decisions, supplier relationships, and balanced results.

The program follows the same practical structure of the Arabic source material and moves participants from concepts and award requirements to hands-on application through case studies, workshops, readiness checklists, evidence review, scoring matrices, reports, action plans, and simulation activities aligned with the award model and Saudi Vision 2030.

Objectives

Program Objectives

By the end of this course, participants will be able to:

Understand and explain the concepts, requirements, tools, and institutional excellence practices related to Principles of Quality and Institutional Excellence Based on the Award Model.
Analyze institutional data, gaps, evidence, criteria, stakeholders, processes, or results and determine priorities for improvement.
Apply the practical tools, checklists, matrices, templates, and exercises required for Principles of Quality and Institutional Excellence Based on the Award Model.
Use realistic case studies and practical workshops to transform award requirements into clear institutional actions.
Identify strengths, improvement opportunities, and readiness gaps using structured assessment methods.
Support the organization in preparing for assessment, evidence review, field visits, and continual improvement.

Target Audience

This program is designed for the following target groups:

Chief executives, general managers, senior leaders, and institutional excellence sponsors in public, private, and non-profit organizations.
Quality, institutional excellence, performance management, strategy, planning, and business development managers and specialists.
Members of award preparation teams, internal assessors, evidence owners, improvement teams, and process owners.
Consultants, internal auditors, governance officers, and professionals involved in award files, self-assessment, and improvement planning.
Employees and graduates seeking practical specialization in institutional excellence and the King Abdulaziz Quality Award model.

Competencies

Core Competencies

Apply the PDCA Cycle

Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Key source references: PDCA.

Analyze Customer Needs

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Analyze a Problem Using an Ishikawa Diagram

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Link Principles to Award Criteria

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Learning Journey

Program Outline

Leadership

Applied Award Topic

Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Key source references: QFD.

Leadership

Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment.

Applied Award Topic

Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement.

Practical Workshop

Processes

Focuses on KPIs, scorecards, targets, trend analysis, benchmarking, reporting, and linking measures to strategic and operational outcomes. Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement.

Applied Award Topic

Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Key source references: PDCA, Lean, Six Sigma, Kaizen.

Applied Award Topic

Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Develops report-writing skills including executive summaries, strengths, opportunities for improvement, recommendations, scoring, and action follow-up.

Practical Workshop - PDCA

Practical application: participants work individually or in small teams to apply the topic using realistic institutional scenarios, worksheets, and award-related templates. Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Key source references: 1, 2, 3, 4, PDCA.

Results

Suppliers

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Results

Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Key source references: Balanced Scorecard.

Applied Award Topic

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model. Key source references: 1-5.

Final Test and Course Review

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Enrollment Summary

Secure Course Registration

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No online payment is open for this course yet. Our team can send you the suitable quotation.

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Phone Number

+966

Seats

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Quality and Institutional Excellence Principles Based on the King Abdulaziz Quality Award Model

Certificate Included

Expert-Led Training

Practical Learning

Enrollment Support

days

3 Days

Language

English / Arabic

Overview

Program Objectives

By the end of this course, participants will be able to:

Understand and explain the concepts, requirements, tools, and institutional excellence practices related to Principles of Quality and Institutional Excellence Based on the Award Model.
Analyze institutional data, gaps, evidence, criteria, stakeholders, processes, or results and determine priorities for improvement.
Apply the practical tools, checklists, matrices, templates, and exercises required for Principles of Quality and Institutional Excellence Based on the Award Model.
Use realistic case studies and practical workshops to transform award requirements into clear institutional actions.
Identify strengths, improvement opportunities, and readiness gaps using structured assessment methods.
Support the organization in preparing for assessment, evidence review, field visits, and continual improvement.

Target Audience

This program is designed for the following target groups:

Chief executives, general managers, senior leaders, and institutional excellence sponsors in public, private, and non-profit organizations.
Quality, institutional excellence, performance management, strategy, planning, and business development managers and specialists.
Members of award preparation teams, internal assessors, evidence owners, improvement teams, and process owners.
Consultants, internal auditors, governance officers, and professionals involved in award files, self-assessment, and improvement planning.
Employees and graduates seeking practical specialization in institutional excellence and the King Abdulaziz Quality Award model.

Core Competencies